Privacy Policy

Last updated: January 1, 2026

ColomboCar ("we", "our", "us") operates the website colombocar.com. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website and use our car rental comparison and booking services in Colombo, Sri Lanka.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number and driver license details provided when making a car rental booking.
  • Payment Information: Debit card or credit card details processed securely through our third-party payment providers. We do not store full card numbers on our servers.
  • Booking Information: Pickup and return dates, locations, vehicle preferences and rental options you select.
  • Technical Information: IP address, browser type, device type, operating system, referring URLs, pages visited and time spent on our site.
  • Cookies and Tracking: We use cookies and similar tracking technologies to improve user experience and analyze website traffic.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process and manage your car rental bookings with our partner rental companies
  • To send booking confirmations, vouchers and rental instructions to your email
  • To communicate with you about your reservation, including changes or cancellations
  • To improve our website, services and customer experience
  • To analyze website usage patterns and optimize our platform
  • To comply with legal obligations and resolve disputes

3. Information Sharing

We may share your personal information with:

  • Car Rental Companies: We share your booking details and driver information with the rental company fulfilling your reservation so they can prepare your vehicle.
  • Payment Processors: Your payment information is shared with secure third-party payment processors to complete transactions.
  • Service Providers: We may use third-party services for email delivery, analytics and website hosting.
  • Legal Requirements: We may disclose information if required by law, court order or governmental request.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:

  • Essential Cookies: Required for the website to function properly, including session management and booking functionality.
  • Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data (e.g., Yandex Metrika).
  • Functional Cookies: Remember your preferences such as language and location settings.

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of your rental period plus up to 3 years for legal and business purposes. Anonymized analytics data may be retained longer.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access and receive a copy of your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to or restrict processing of your data
  • Data portability - receive your data in a structured, machine-readable format
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at book@colombocar.com.

8. Third-Party Links

Our website may contain links to third-party websites, including car rental company websites and partner services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: